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Customer Experience Management

Are you being overwhelmed by customer email?
Do you have more open ends than you or your team can read?
Are you only producing reports once a week (or once a month) or only looking at a small percentage of the total?
Are you doing manual categorization and worried about consistency? 

I believe you should listen to those who know you best—your customers.  You know it too!

I help give you the insight you need to make informed decisions—not based on unquantifiable anecdotes, or best-guesses, or opinion, but based on fact! I have hands on experience with the leading providers of text mining software used by many Global 1000 companies to improve their Customer Experience Management.